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It has often been said that attracting new customers costs 5 times as much as retaining an existing one. We are all looking for ways to improve sales and existing and past customers are a key market for many companies. So exactly how important is customer service? We came across an infographic today from ClickSoftware…
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Negative comments on the Internet are an understandable and often major concern for many small businesses. Instead of worrying about it, or trying to ignore it, here are some thoughts on how to turn online criticism of your or other businesses to positive advantage.
I came across the expression "HateSurfing" for the first time the other day.…
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There is a saying that: "When your best and worst intentions coincide, things happen." This might be jealousy at the success others are having doing something coinciding with your own genuine desire to do it better. Whatever the case, there are certainly a number of negative emotions traditionally involved in the elusive recipe for…
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Alex Tabarrok talks about the breaking down of the walls which broke up the world during the first half of the 20th century. The tumbling of walls was symbolized literally by the falling of the Berlin wall and metaphorically by the tearing down of the iron curtain.
Trade tariffs fell from 45% to less than 5%. Transportation of large…
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